Getting Started
Change Your Password

To change your password browse to our password reset web page to change your password. If this is your first time logging into the team site, you will need to change your password before you can log in. Here are instructions on how to do that:

  1. Browse to
  2. Enter your username.
  3. Enter your old password.
  4. Enter your new password.
  5. Confirm your new password.

Configure Internet Explorer

If you are being prompted excessively to login with your credentials, please add to your Local Intranet Zone in Internet Explorer using the following steps:

  1. Click on the "Tools" button on the right side of your IE window.
  2. Select the "Security" tab.
  3. Click on "Local Intranet".
  4. Click on Sites.
  5. Click on Advanced.
  6. Add and click on Add.
  7. Click on Close and then on OK.
  8. Close Internet Explorer and open a new window to continue.

Note: This will not remove all prompts. You should be prompted once to enter the site and once each time you open a document.

Forgotten Password

If you have forgotten your password please follow the steps below to have it reset and emailed to you.

  1. Browse to
  2. Follow the instructions on the page to have your password reset.

Go to Your Team Site.

Your Golder contact will send you a link to the Team Site.

How do I get support?
For technical support in using the Golder Extranet please contact:
Help Desk Australasia support
(based in Melbourne)
Monday – Friday
8:00 A.M. to 8:00 P.M. (Australian Eastern Time, GMT +10)
+61 3 8862 3588
Help Desk United Kingdom support
(based in Nottingham)
Monday - Friday
8:00 A.M. to 4:30 P.M. (Greenwich Time)
+44 115 937 1115 (International)
0844 484 3060 (United Kingdom)
0035 31685 3060 (Republic of Ireland)
Help Desk North America support
(based in Calgary)
Monday - Friday
5:30 A.M. to 6:30 P.M. (Mountain Time, GMT -7)
+1 (877) 246-5337 (North America )
+1 (403) 299-5600 (Worldwide)
Frequently Asked Questions
Q: What is the largest document I can upload?Are there restricted file types?
Q: Can I be a member of more than one team site?
Q: Do you have a suggestion for the Extranet?